shipping to lower 48 continental united states only !!!

We DO NOT ship to Hawaii, Alaska, or Puerto Rico

 

 

To place an order by phone or for customer service please call: 864-349-8459.

 

QUALITY ASSURANCE

New life nursery & garden sells only the highest quality plant material with healthy root systems. We are registered with the South Carolina state dept of agriculture. Our plants are inspected regularly to ensure quality material, free from disease and insects, so you can rest assured that you will get only the highest quality plants.

 

SATISFACTION GUARANTEE

Our goal is to make sure you receive quality plants at a reasonable cost, and that your transaction is a smooth and pleasurable experience. If for some reason you are not satisfied or there is any problem at all with your order, please do not hesitate to contact us @ newlifenursery1@yahoo.com

 

RETURN POLICY / DAMAGED ITEM(S)

 

Guarantee Period is 30 days only !! No Exeptions
Due to the perishable nature of the items we are selling we can only ensure that you
receive healthy, live, undamaged items. however we can not guarantee how the
plants are cared for or handled after they have been received, therefore our liabilty
ends after 30 days from the date tracking shows they were delivered.

 

All claims must be made within 30 days from the date items were received. There is no need to physically return items, however photographic evidence of claims being made will be required in order to receive a replacement item or in store credit. If you are returning the items for any reason other than being damaged or dead or for an error on our part then there will be a 20% restocking fee. Our liability is to the purchase price only not including S&H charges. Please send all claims along with photos to newlifenursery1@yahoo.com

 

 

CANCELED ORDERS

 most orders are pulled and prepared for shipping within 24 hours after the order is placed,  therefore any orders cancelled after this time will be subject to a 20% restocking fee. Any orders that were being held for a later ship date and cancelled after 7 days from the original order date are not only subject to the restocking fee, but the remaining balance will be issued in the form of an in store credit and will not be refunded.

 

SHIPPING POLICY

All plants shipped in the pot with soil ( deliveries to CA, OR, WA, AZ, UT, ID, NV will be shipped bareroot )

 

All orders will be shipped within 5 business days of receiving cleared payment, excluding weekends and holidays unless a request has been made to hold the order for a later ship date.