Policies
shipping to lower 48 continental united states only !!!
We DO NOT ship to Hawaii, Alaska, or Puerto Rico
WE DO NOT HOLD ORDERS unless you specify that you want it held!!
if you place an order and do not add a note or contact us about a later ship date then your order will be shipped immediately
To place an order by phone or for customer service please call: 864-349-8459.
"Actual plant sizes vary from one crop to the next and from one season to the next. Please contact us for current plant sizes"
newlifenursery1@yahoo.com
QUALITY ASSURANCE
New life nursery & garden sells only the highest quality plant material with healthy root systems. We are registered with the South Carolina state dept of agriculture. Our plants are inspected regularly to ensure quality material, free from disease and insects, so you can rest assured that you will get only the highest quality plants.
SATISFACTION GUARANTEE
Our goal is to make sure you receive quality plants at a reasonable cost, and that your transaction is a smooth and pleasurable experience. If for some reason you are not satisfied or there is any problem at all with your order, please do not hesitate to contact us @ newlifenursery1@yahoo.com
RETURN POLICY / DAMAGED ITEM(S)
Guarantee Period is 30 days only !! No Exeptions
Due to the perishable nature of the items we are selling we can only ensure that you receive healthy, live, undamaged items. however we can not guarantee how the plants are cared for or handled after they have been received, therefore our liabilty
ends after 30 days from the date tracking shows they were delivered.
All claims must be made within 30 days from the date items were received. There is no need to physically return items, however photographic evidence of claims being made will be required in order to receive a replacement item or in store credit. If you are returning the items for any reason other than being damaged or dead or for an error on our part then there will be a 20% restocking fee. Our liability is to the purchase price only not including S&H charges. Please send all claims along with photos to newlifenursery1@yahoo.com
CANCELED ORDERS
most orders are pulled and prepared for shipping within 24 hours after the order is placed, therefore any orders cancelled after this time will be subject to a 20% restocking fee.
SHIPPING POLICY
All plants shipped in the pot with soil ( deliveries to CA, OR, WA, AZ, UT, ID, NV, MT, ND, SD will be shipped bareroot )
All orders will be shipped within 5 business days of receiving cleared payment, excluding weekends and holidays